Question 1

What is Navygo™?

Accepted Answer

An exclusive community for cruisers on the same ship. Meet your travel mates before and during the cruise.

Question 2

When can I open the community?

Accepted Answer

Up to 30 days before departure. It closes automatically at check-out.

Question 3

What is CruiseMatch™?

Accepted Answer

Our proprietary algorithm that suggests the most compatible people on your cruise based on interests, traveller type and language.

Question 4

Do I have to pay to use Navygo™?

Accepted Answer

The Free plan lets you join the community. Premium unlocks unlimited matches and advanced features.

Question 5

Who can see my profile?

Accepted Answer

Only other cruisers on the same ship and departure. Nobody outside can see you.

Question 6

Can I create onboard events?

Accepted Answer

Yes, from Occasions you can organise drinks, dinners, group excursions and more.

Question 7

What happens after the cruise?

Accepted Answer

The community closes automatically at check-out. Saved connections stay in your profile.

Question 8

How do I delete my account?

Accepted Answer

From your Profile, Settings section. Deletion permanently removes all your data.

Frequently asked questions